Position Location: DuBois, PA (some local travel required)

Position Timeframe: Full-Time

Position Description: 

Are you ready to be the backbone of our technological infrastructure? As a Helpdesk Support Technician at Gasbarre, you’re not just solving IT problems – you’re the hero keeping our digital world spinning. From the intricate dance of installing and upgrading complex systems to the detective work of diagnosing and repairing technical puzzles, your days will be filled with diverse challenges.

In this role, you'll use tools and technology to maintain and enhance our IT infrastructure, always ensuring peak performance. You'll be the go-to person for troubleshooting and resolving issues that our end-users face, whether it's in person, over the phone, or via remote access. Your expertise will not only keep our systems robust but also empower our people, as you guide them through the nuances of our digital tools.

If you’re passionate about technology, thrive in dynamic environments, and love making a real impact, we want you as part of our team. Join us and turn your technical skills into everyday triumphs!

Responsibilities:

Hardware Support:

·   Conduct installations and configurations of various office peripherals including printers, computers, and communication devices, ensuring seamless integration with the organization's technology environment.

·   Provide advanced diagnostic and repair services for a wide range of office technology equipment.

·   Lead efforts to standardize and customize computing equipment setups across the organization, meeting both operational standards and user preferences.

·   Develop and manage hardware inventory protocols, ensuring effective lifecycle management from procurement to decommissioning.

Application Administration and Support:

·   Administer and optimize enterprise-level software suites, including collaboration tools, email services, and cloud-based platforms, ensuring robust functionality and system integration.

·   Manage network infrastructure components, focusing on security, connectivity, and performance.

·   Offer in-depth support for various business and design applications, addressing user needs, customization, and problem-solving.

·   Oversee the service management platform, enhancing its functionality for efficient IT service delivery and asset management.

·   Collaborate with external vendors to resolve technical issues and coordinate timely software updates and upgrades.

System Maintenance:

·   Implement comprehensive preventative maintenance for IT equipment, focusing on system health and longevity.

·   Oversee the patch management process for operating systems and essential software, ensuring alignment with security and operational standards.

·   Lead initiatives to monitor and improve network performance, focusing on optimizing bandwidth, reducing latency, and ensuring high availability.

Documentation and Training:

·   Create and maintain detailed process documentation for IT operations, building a comprehensive knowledge base.

·   Design and conduct training sessions for staff on effective use of technology systems and applications, enhancing digital literacy across the organization.

·   Develop and manage IT Key Performance Indicators (KPIs), regularly reporting on IT performance and identifying areas for improvement.

Qualifications:

Educational Background

·   An Associate's or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred. Alternatively, a combination of education and relevant work experience may be considered.

Professional Experience

• At least 2-3 years in a helpdesk or technical support role.

• Prior experience in installing, configuring, and troubleshooting various hardware and software in a business environment.

Technical Skills:

• Proficient in managing and supporting various office technologies, including printers, computers, and communication devices.

• Familiarity with a range of business applications and software, with an ability to quickly learn and support new systems.

• Basic understanding of network infrastructure, including routers, switches, and VPN configurations.

• Experience with patch management for operating systems and application software.

Certifications:

• Industry certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar credentials are highly desirable.

Communication Skills:

• Excellent verbal and written communication skills.

• Ability to explain technical concepts to non-technical users.

Problem-Solving Abilities:

• Strong analytical and problem-solving skills.

• Ability to diagnose and resolve technical issues efficiently.

Customer Service Orientation:

• A strong customer service mindset with the ability to engage with users patiently and empathetically.

Time Management:

• Good organizational and time management skills, with the ability to prioritize tasks effectively.

Teamwork and Collaboration:

• Ability to work well in a team environment and collaborate with other departments.

Continuous Learning:

A willingness to continuously learn and stay updated with the latest technologies and industry trends.

Position Contact Information:  apply online at www.gasbarre.com/careers or email careers@gasbarre.com