HOURS
9:00AM – 3:00PM 

MONDAY, WEDNESDAY, FRIDAY.

102E DEF BUILDING

THE ITCH STAFF WILL: 

Treat customers and their property with respect and care.

Clearly explain what we find, what we recommend, and why.

Be honest about what we know and what we don't know.

Ask before performing work that may involve additional parts or costs.

Make a reasonable effort to protect your data and privacy.

Keep customers informed when a repair is taking longer or is more complicated than expected.

Work within the limits of our knowledge, equipment, and available resources.

Ask for help from other staff when a job is outside their experience.

Return your equipment and belongings in the same condition in which they were received, aside from the agreed-upon repair.

THE ITCH STAFF WON'T: 

Charge you for labor, That's not what ITCH is about.

Claim to be experts when we aren't.

Perform unnecessary work or recommend parts simply to increase costs.

Access, copy, or share your personal files unless it is necessary for the repair and appropriate to do so.

Guarantee that every repair will be successful.

Guarantee that data will never be lost or that a device won't fail during repair.

Work outside our capabilities just to say we can do something.

Treat customers poorly because they aren't technically knowledgeable.

Take responsibility for problems that were present before the device was brought to us without explaining the situation.